Clloze Privacy Policy
Effective date: 24th July 2026
1. Introduction
Clloze ("we," "us," "our") operates a checkout optimization and recovery platform for creators and digital sellers. This Privacy Policy explains what information we collect from Sellers and Buyers, how we use it, who we share it with, and the choices available to you. By using Clloze, you agree to this Policy.
2. Information We Collect
From Sellers
At signup: full name, email address, and password (stored encrypted, never in readable form).
Added later, optionally: WhatsApp number, bio, profile photo, social media links, role or category description.
When accepting payments: bank name, account number, and account holder name as confirmed by our payment processor.
From Buyers
At checkout: name, email address, and delivery address for physical or shippable items where applicable.
Before purchase, in some cases: WhatsApp number and or email collected through an exit intent prompt or a lead capture form a Seller has set up.
Collected Automatically
Product pages visited, return visits, general device type, and a simple interest score based on fixed actions like viewing a checkout page or submitting an email. This scoring uses fixed rules, not AI or machine learning.
IP addresses are captured only in a scrambled, non reversible form, used narrowly to detect abuse patterns such as bot like clicking. We do not store plain, readable IP addresses tied to an identity in the ordinary course.
3. How We Use Your Information
We use collected information to:
- Operate and provide the Platform, including checkout, payments, and payouts
- Rank and follow up with leads for Sellers, based on real visitor behavior
- Send automatic transactional emails, such as purchase confirmations and abandoned checkout reminders
- Detect and prevent fraud or abuse
- Generate AI assisted drafts for Sellers, which the Seller must review before use
- Improve and maintain the Platform
4. AI Processing
Clloze uses a third party AI provider (deepseek and Groq) to help generate content such as WhatsApp message drafts, product descriptions, checkout trust copy, and performance summaries. This may involve sending buyer or lead behavioral summaries and product details to the AI provider.
All AI generated content requires a Seller to review and manually choose to use it. AI never sends a message, publishes content, or changes an account's status on its own.
5. How We Share Your Information
We share information with the following categories of third parties, only as needed to operate the Platform:
Payment processor (Paystack): buyer email, payment amount, and Seller payout details, to process transactions.
Email delivery service (Resend): recipient email and message content, for account and transaction emails.
File storage and content delivery (Cloudflare): uploaded product images and downloadable files.
Error monitoring service (Sentry): technical error details when something in the Platform breaks.
AI provider (deepseek & Groq): content and behavioral summaries, only when a Seller requests an AI generated draft, or for two scheduled internal writing tasks.
Advertising pixels (Meta, TikTok): sale amount and currency only, and only if a Seller has opted in and entered their own pixel ID. No buyer identity is shared through this feature.
A Seller's own webhook: if a Seller configures one, purchase and buyer contact data for that Seller's own sales is sent to a destination the Seller controls. This is not a Clloze chosen third party.
We do not sell personal information to third parties.
6. The "Viewing Now" Display
Some checkout pages may display a "people viewing this now" style indicator. In its current form, this number is illustrative and not a live, real time count of actual visitors. We are actively reviewing this feature and any related disclosure requirements.
7. Data Retention and Deletion
There is currently no automated feature for permanently erasing account data. A Seller may close their own account, which stops future payouts, marks the account inactive, and reserves the account's page name so it cannot be reused. The underlying account record is retained and not automatically purged.
There is currently no self service mechanism for a Buyer to request deletion of their own data. Requests for data access or deletion by either a Seller or a Buyer can be made by contacting us directly, and we will handle such requests manually on a best effort basis, subject to legal, fraud prevention, and dispute related retention needs.
8. Security
Passwords are stored encrypted, never in plain readable form. Email ownership must be verified before an account can be used. Repeated failed login attempts result in a temporary lockout. We do not currently offer two factor authentication.
No method of data transmission or storage over the internet is completely secure, and we cannot guarantee absolute security of your information.
9. Children's Privacy
Clloze is intended for use by individuals 18 years or older. We do not knowingly collect information from anyone under 18. We do not currently verify age at signup or checkout. If we become aware that we have collected information from a minor, we will take steps to remove it.
10. International Users
Clloze operates using Nigerian naira and its payment infrastructure is built around Nigerian banking. While signup does not restrict users by location, receiving payouts depends on a bank account our payment processor can resolve, which functions specifically around Nigerian banks.
11. Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, object to certain processing, or ask us to restrict how we use your data. To exercise any of these rights, contact us using the details below. We may ask you to verify your identity before responding.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform, and the effective date at the top of this page will be updated.
13. Contact Us
Questions about this Privacy Policy can be sent to help@m.clloze.com.